Veronica Chapman
About Veronica Chapman
Veronica Chapman is a Customer Success Manager at Ideagen Plc with 18 years of experience in the Energy Industry, specializing in process, business, and cultural transformation. She has a strong ability to analyze complex data and has held various roles focused on enhancing customer experience.
Work at Ideagen Plc
Veronica Chapman has been serving as a Customer Success Manager at Ideagen Plc since 2022. In this role, she focuses on ensuring that customer experiences are effectively understood and implemented. Prior to this position, she worked as Team Support Manager at Ideagen Plc from 2021 to 2022. Her experience at Ideagen has allowed her to leverage her skills in stakeholder management and project management to enhance customer satisfaction.
Experience in the Energy Industry
Veronica Chapman has accumulated 18 years of experience in the Energy Industry, where she has concentrated on process, business, and cultural transformation. Her roles have involved analyzing complex data and presenting it in a simplified manner, which has been crucial in driving improvements in customer experience. This extensive background has equipped her with a deep understanding of the industry's dynamics and customer needs.
Previous Roles at E.ON UK
Veronica held multiple positions at E.ON UK, contributing to her professional development in the energy sector. She worked as Solutions Development Manager from 2017 to 2020, where she focused on developing solutions to enhance customer experiences. Earlier, she served as Customer Experience Journey Manager from 2014 to 2016, where she was responsible for understanding and improving customer interactions.
Education and Expertise
Veronica Chapman studied at the University of Derby, where she earned a degree in Business Studies from 2006 to 2008. Her educational background in Business, Management, Marketing, and Related Support Services has provided her with a solid foundation for her career in customer success and the energy sector. She possesses skills in coaching, leadership, communication, and project management, which contribute to her effectiveness in her current role.