Dishan Jain
About Dishan Jain
Dishan Jain is a Customer Success Manager at IDfy in Mumbai, India, where he has worked since 2023. He holds a PGDM in Marketing from Great Lakes Institute of Management and has experience in product management and client relations.
Work at IDfy
Dishan Jain serves as a Customer Success Manager at IDfy, a role he has held since 2023 in Mumbai, Maharashtra, India. In this position, he focuses on ensuring a seamless client experience by proactively identifying and addressing early risk patterns. His efforts aim to foster long-term trust and satisfaction among clients. Jain is dedicated to achieving over 100% Net Revenue Retention (NRR) for his assigned book of business, driving sustainable growth and delivering measurable value. He collaborates closely with marketing and client stakeholders to amplify client success stories through testimonials and case studies.
Education and Expertise
Dishan Jain completed his Post Graduate Diploma in Management (PGDM) with a focus on Marketing at the Great Lakes Institute of Management from 2021 to 2023. Prior to this, he earned a Bachelor of Commerce (Honours) degree in Marketing from The Maharaja Sayajirao University of Baroda, studying from 2018 to 2021. His educational background also includes a Higher Secondary Certificate (H.S.C) in Business/Commerce from Shri Guru Tegh Bahadur Academy Ratlam, completed in 2018. This academic foundation supports his expertise in customer success and strategic business management.
Previous Experience
Before joining IDfy, Dishan Jain worked as a Product Manager at Suguna Group for a brief period of two months in 2022, based in Bengaluru, Karnataka, India. This role contributed to his understanding of product management and customer needs, enhancing his skills in delivering tailored trainings and strategic insights that align with organizational objectives.
Client Engagement Strategies
In his role at IDfy, Dishan Jain employs a structured approach to business reviews, ensuring transparency and accountability. He provides strategic guidance that drives tangible results for clients. Jain delivers tailored trainings aimed at accelerating product adoption, enhancing alignment with organizational objectives, and ultimately contributing to client success.