Rakesh Lakshminarayan
About Rakesh Lakshminarayan
Rakesh Lakshminarayan serves as the Head of Operations and Vendor Management at IDfy, where he has worked since 2013. He has a background in Business Administration and Management, holding a Master of Commerce from the University of Mumbai.
Work at IDfy
Rakesh Lakshminarayan has been with IDfy since 2013, currently serving as the Head of Operations and Vendor Management. In this role, he has focused on enhancing service delivery through process and product ideation. He has also actively sought new vendor partnerships to drive business growth. His tenure includes a previous position as Senior Manager - Operations and Vendor Management from 2019 to 2021. Rakesh's contributions have been pivotal in implementing customer-centric initiatives that have improved operational efficiency.
Education and Expertise
Rakesh Lakshminarayan holds a Master of Commerce degree in Business Administration and Management from the University of Mumbai, which he completed from 2014 to 2015. He also earned a Bachelor of Management Studies in Marketing from SIES College of Commerce and Economics between 2007 and 2010. His educational background supports his expertise in operations and vendor management within the business sector.
Background
Prior to his current role at IDfy, Rakesh worked at Citibank India as a Citiphones Officer from 2010 to 2013. He also briefly worked as a Telebroker at HDFC Securities in 2010. His diverse experience in the financial services industry has contributed to his operational skills and management capabilities.
Achievements
Rakesh Lakshminarayan has made significant contributions to IDfy, particularly in optimizing cost versus revenue efficiency through mentoring and coaching team members in vendor management. His initiatives have focused on enhancing service delivery and improving operational efficiency, showcasing his commitment to driving business growth.