Swapnil Doke
About Swapnil Doke
Swapnil Doke is a Customer Success Manager at IDfy, with a background in sociology and public policy. He has experience in research and sales engineering, and he focuses on urban poverty and the relationship between state and market.
Current Role at IDfy
Swapnil Doke serves as a Customer Success Manager at IDfy, a position he has held since 2021. In this role, he focuses on ensuring client satisfaction and fostering long-term relationships with customers. His responsibilities include addressing client needs, managing customer feedback, and implementing strategies to enhance the overall customer experience. Based in Mumbai, Maharashtra, he has contributed to the company's efforts in delivering effective solutions to its clientele.
Previous Experience at FLAME University
In 2021, Swapnil Doke worked as a Research Associate at FLAME University for a duration of two months. This role took place in Pune, Maharashtra, India. During his time at the university, he engaged in research activities that likely contributed to his understanding of social issues and academic inquiry.
Educational Background in Sociology
Swapnil Doke earned a Master of Arts (MA) in Sociology from the University of Mumbai, completing his studies from 2017 to 2019. His academic focus during this period provided him with a solid foundation in sociological theories and practices, which informs his professional endeavors.
Master's Degree in Public Policy and Governance
Swapnil Doke pursued a Master's degree in Public Policy and Governance at the Tata Institute of Social Sciences from 2019 to 2021. He specialized in Regulations and Institutions, gaining insights into the interplay between governmental structures and societal needs. This academic experience supports his interest in addressing challenges related to urban poverty.
Engineering Background
Swapnil Doke holds a Bachelor of Engineering (BE) degree in Mechanical Engineering from SIT, Lonavla, which he completed from 2008 to 2012. This technical background complements his subsequent studies in social sciences and public policy, allowing him to approach problems from both engineering and social perspectives.