Alper Halcin
About Alper Halcin
Alper Halcin is a Senior Support Engineer at IGEL Technology, where he has worked since 2021. He has a background in system integration and extensive experience in client management and infrastructure troubleshooting.
Current Role as Senior Support Engineer
Alper Halcin currently serves as a Senior Support Engineer at IGEL Technology, a position he has held since 2021. In this role, he is responsible for providing advanced technical support and solutions to clients. His expertise in Mobile Device Management and proficiency with ticketing systems such as ZENDESK and OTRS enhance his ability to manage support queries effectively. His work involves troubleshooting and resolving complex issues related to various operating systems and infrastructures.
Experience at IGEL Technology
Alper Halcin worked at IGEL Technology from 2019 to 2021 as a 1st and 2nd Level Support Engineer. During his tenure, he developed skills in client management and provided support for multiple Windows operating systems, including Windows 7, 8.1, and 10. His experience in this role laid the foundation for his current position as a Senior Support Engineer, where he continues to apply his knowledge and skills.
Background in IT Support at Datacon GmbH
Prior to his role at IGEL Technology, Alper Halcin worked at Datacon GmbH from 2016 to 2019 as a Fachinformatiker Fachrichtung Systemintegration. In this position, he gained practical experience in system integration and support, which contributed to his professional development in the IT field. His work at Datacon GmbH provided him with a solid foundation in technical support and client management.
Education and Technical Skills
Alper Halcin studied at BSDGG, where he focused on Fachinformatiker Systemintegration. He completed his studies from 2016 to 2019, achieving the qualification of Fachinformatiker für Systemintegration. His education equipped him with essential skills in managing and troubleshooting IT infrastructures, including Active Directory, Exchange Server, and various deployment services. He is also skilled in using the Microsoft Deployment Toolkit for Windows Deployment Service.
Technical Proficiencies
Alper Halcin possesses extensive technical skills in Mobile Device Management, particularly with Apptec360 and Android devices. He is proficient in managing support queries through ticketing systems like ZENDESK and OTRS. His experience encompasses a wide range of Windows operating systems and various IT infrastructures, making him a knowledgeable resource in the field of technical support.