Irfan Khurshid
About Irfan Khurshid
Irfan Khurshid serves as the Senior Vice President of Global Customer Experience at IGEL Technology, a position he has held since 2019. With over 20 years of experience in customer success and technical management, he has previously worked at notable companies such as Ivanti, BT Global Services, and Agari.
Work at IGEL
Irfan Khurshid has been serving as the Senior Vice President of Global Customer Experience at IGEL Technology since 2019. In this role, he focuses on enhancing customer satisfaction and ensuring that clients achieve their desired outcomes with IGEL's products. His leadership in customer experience has contributed to the company's commitment to delivering secure and manageable cloud workspaces.
Previous Experience
Before joining IGEL, Khurshid held various significant positions in the technology sector. He worked at Ivanti as Senior Director of Global Emerging Services, Professional Services, and Business Development from 2016 to 2017. Prior to that, he spent five years at BT Global Services in multiple roles, including Sr. Manager Solutions Architects and Technical Lead. His experience also includes leadership roles at Agari and AppSense, where he focused on customer success and professional services.
Education and Expertise
Irfan Khurshid earned a Bachelor's degree in Electrical Engineering from NED University of Engineering and Technology, where he studied from 1992 to 1996. He possesses over 20 years of experience in customer success, professional services, and consultancy. His expertise includes program and project management, business process management, and customer relationship management, with a focus on Cyber Security, SaaS Business, and End User Compute.
Achievements in Customer Success
Khurshid has a proven track record in building and managing Customer Success and Customer Retention organizations. He specializes in partnering with core business functions to enhance a company's market share and revenue. His results-oriented management style emphasizes team collaboration and effective communication, which has enabled him to regularly engage with C-level executives and drive significant business outcomes.
Skills and Management Style
Irfan Khurshid is skilled in pre-sales support, proposal development, resource forecasting, and P&L management. His management style is characterized by a results-oriented and team-based approach, complemented by strong interpersonal skills. He has extensive experience managing complex business and technical practices across various industries, focusing on delivering value to customers and ensuring their success with the products.