Kai Madena
About Kai Madena
Kai Madena serves as the Team Lead for Customer Retention & Onboarding at IGEL Technology, where he leads a team focused on renewals and customer satisfaction in the EMEA region. He holds a Bachelor of Engineering in International Industrial Engineering and Management and has accumulated diverse experience in various roles across notable companies in the IT and engineering sectors.
Current Role at IGEL Technology
Kai Madena serves as the Team Lead for Customer Retention & Onboarding in the EMEA region at IGEL Technology. He has held this position since 2021 and is based in Bremen, Deutschland. In this role, he leads a team of eight specialists dedicated to managing renewals, customer retention, and onboarding processes within the IGEL Customer Experience organization. His responsibilities include driving recurring revenue through subscription renewals and enhancing customer retention strategies across the EMEA region.
Previous Experience in Customer Management
Before his current role at IGEL Technology, Kai Madena worked as a Customer Onboarding & Renewals Specialist at IGEL Technology for four months in 2021. He also held the position of Business Development Manager at Ellab - Validation & Monitoring Solutions from 2019 to 2020. His earlier experience includes a role as a Sales Manager at nexadus GmbH in 2020, where he focused on customer engagement and sales strategies.
Educational Background
Kai Madena studied at Hochschule Bremen, where he earned a Bachelor of Engineering in International Industrial Engineering and Management from 2015 to 2019. He also attended Queensland University of Technology (QUT) for 11 months, where he studied Industrial Engineering and Management, achieving a Bachelor of Engineering in 2017. Additionally, he completed a Justice Clerk program at the Higher Regional Court Oldenburg from 2011 to 2014.
Internship and Work Experience
Kai Madena has a diverse work history that includes internships and student roles at notable companies. He worked at Airbus in two capacities: as a Working Student in Operations and Project Controlling from 2016 to 2017 and in Strategic Procurement from 2018 to 2019. He also completed a Manufacturing Operations Internship at Getriebebau NORD GmbH & Co. KG in 2014 and served as a Network Development Assistant Intern at Porsche Central and Eastern Europe in 2018.
Leadership Philosophy
Kai Madena advocates for empathetic and motivational leadership within the IT business sector. His approach focuses on achieving and exceeding team goals through effective communication and support, fostering a collaborative environment that enhances team performance and customer satisfaction.