Katja Gröblinghoff
About Katja Gröblinghoff
Katja Gröblinghoff is a Customer Care Coordinator at IGEL Technology, where she has worked since 2022. She specializes in IGEL Licensing and has a strong background in customer service, having previously served as a Customer Care Specialist for 11 years.
Work at IGEL Technology
Katja Gröblinghoff has been employed at IGEL Technology since 2011. She initially served as a Customer Care Specialist for 11 years before transitioning to the role of Customer Care Coordinator in 2022. In her current position, she is part of the Customer Retention and Onboarding Team, where she focuses on enhancing customer experiences and ensuring effective onboarding processes. Her work is centered in Bremen, Germany.
Education and Expertise
Katja Gröblinghoff studied Informatik at Universität Bremen. Her educational background provides her with a strong foundation in technology, which complements her role in customer care at IGEL Technology. She specializes in IGEL Licensing and the IGEL License Portal, leveraging her knowledge to support customer retention and onboarding initiatives.
Background in Customer Service
Throughout her career at IGEL Technology, Katja Gröblinghoff has demonstrated a commitment to customer service. Her passion for helping customers is evident in her work and is reflected in her use of hashtags such as #Believe and #ServantHeart. This dedication to customer care has been a consistent theme in her professional journey.
Role in Customer Retention and Onboarding
In her role as Customer Care Coordinator, Katja Gröblinghoff plays a vital part in the Customer Retention and Onboarding Team at IGEL Technology. She focuses on strategies and initiatives designed to improve customer satisfaction and retention rates. Her expertise in IGEL Licensing and the IGEL License Portal is essential to her efforts in onboarding new customers effectively.