Andrea Norman
About Andrea Norman
Andrea Norman is a Business Analyst with extensive experience in service delivery management and client relationship management. She has worked in various roles across multiple companies, including Anatwine and iiPay, and possesses strong skills in agile methodologies and project management tools.
Work at iiPay
Andrea Norman has been employed at iiPay as a Business Analyst since 2021. In this role, she focuses on analyzing business needs and delivering solutions that enhance operational efficiency. Her responsibilities include collaborating with stakeholders to gather requirements, conducting system testing, and ensuring that project objectives align with business goals. Andrea's expertise in agile methodologies and project management tools supports her in managing tasks effectively within the organization.
Previous Experience at Anatwine
Andrea Norman held multiple positions at Anatwine, contributing to her professional development. She served as a Service Delivery Manager from 2019 to 2021, where she oversaw service delivery processes. Prior to that, she worked as a Technical Support Analyst from 2016 to 2017, providing technical assistance and support. Additionally, Andrea was a Product Owner and Scrum Master from 2017 to 2018, where she facilitated agile practices and managed product backlogs.
Background in Technical Roles
Andrea has a diverse background in technical roles, having worked at Chelsea Building Society in various capacities. She was a Business Systems Analyst from 2005 to 2009, a Systems Test Analyst from 2002 to 2005, and a Technical System Analyst from 2009 to 2011. These roles provided her with a strong foundation in systems analysis, testing, and technical support, contributing to her overall expertise in the field.
Education and Expertise
Andrea Norman studied at the University of Gloucestershire, where she earned a Bachelor's Degree in English Literature from 1996 to 1999. She also achieved a Higher National Certificate in Information Systems from 2004 to 2005 and a Postgraduate Certificate in Education (PGCE) in Primary School Teaching from 2011 to 2012. Her educational background supports her proficiency in ITIL, agile methodologies, and various project management tools, enhancing her capabilities as a Business Analyst.
Skills and Competencies
Andrea possesses a range of skills relevant to her role as a Business Analyst. She is proficient in SQL and has a solid understanding of databases and cloud computing, particularly AWS. Her experience includes client and stakeholder relationship management, project management, and collaboration tools such as Jira, Bitbucket, and Salesforce. Andrea is known for her communication, prioritization, and problem-solving skills, which are essential for successfully managing large-scale projects.