Shani Mc Fadyen
About Shani Mc Fadyen
Shani Mc Fadyen is a Technical Business Analyst specializing in Software Solutions at illion, where she has worked since 2018. With prior experience in quality assurance and systems support, she plays a key role in integrating third-party services and improving quality systems.
Work at Illion
Shani Mc Fadyen has been employed at Illion as a Technical Business Analyst in Software Solutions since 2018. In this role, she focuses on providing technical support and analysis for integrating third-party services into the Core Decisioning Platform. Her responsibilities include participating in the Agile development process to ensure that business and user interface requirements are met according to best design principles. She also contributes to the implementation and improvement of the Quality System to align with the company's Quality Policy objectives.
Previous Experience at Open Training Institute
Prior to her current position, Shani Mc Fadyen worked at the Open Training Institute as a Systems Support Specialist from 2016 to 2017. During her one-year tenure in Melbourne, Australia, she was responsible for providing technical support and assistance, contributing to the operational efficiency of the organization.
Experience at Telstra
Shani Mc Fadyen served as a Quality Assurance Specialist at Telstra from 2009 to 2013. Over her four years in this role, she was involved in ensuring product quality and compliance with established standards. Her work included initiating corrective actions to prevent nonconformities in products, processes, services, and the Quality System.
Education and Expertise
Shani Mc Fadyen studied at Baimbridge College from 1997 to 2002. Her educational background has provided her with a foundation in technical analysis and business processes, which she applies in her current role. Additionally, she mentors and provides guidance to colleagues, sharing her expertise and fostering a collaborative work environment.