Tina Kraemer
About Tina Kraemer
Tina Kraemer serves as the NZ Support Team Lead at illion, where she has worked since 2019. With a background in service delivery and technical support, she has held various roles in organizations such as Houston Technology Group and Dell, and has developed a strong focus on team management and customer satisfaction.
Current Role at Illion
Tina Kraemer serves as the NZ Support Team Lead at Illion, a position she has held since 2019. In this role, she oversees the support team in Waikato, New Zealand, focusing on enhancing customer experiences and team performance. Her leadership emphasizes collaboration and standardization among support teams, which has been vital in addressing geographical challenges. Kraemer's approach fosters a supportive environment that aims to connect with team members and leverage their strengths.
Previous Experience at Houston Technology Group
Tina Kraemer worked at Houston Technology Group in various capacities from 2016 to 2019. She began as a Service Delivery Coordinator for one year before advancing to Helpdesk Team Lead for another year. Subsequently, she took on the role of Service Delivery Manager, where she contributed to service excellence in Waikato, New Zealand. Her experience at Houston Technology Group equipped her with skills in service delivery and team management.
Experience at Dell
Before her tenure at Houston Technology Group, Tina Kraemer worked as a Technical Analyst Advisor at Dell from 2011 to 2015 in Durban Westville. In this position, she provided technical support and solutions to clients, enhancing her analytical and problem-solving skills. This role contributed to her overall expertise in technical support and customer service.
Educational Background and Certifications
Tina Kraemer has pursued various educational opportunities to enhance her skills. She studied at ItIntellect, achieving certifications in CCNA, MCP - 290 (Server 2003), and A+ (Hardware & Software) in 2004 and 2001. Additionally, she completed courses in Effective People Management Skills and Negotiation Skills at CBM Training. Her commitment to continuous learning is evident through her numerous certifications in technology and management.
Recognition and Team Management Skills
In January 2020, Tina Kraemer received a Certificate of Appreciation for her outstanding contributions as a team member. She is recognized for her ability to maintain calm and focus during crises, which enhances her effectiveness in team management. Kraemer's focus on connecting with team members and identifying their strengths contributes to improved customer satisfaction and operational efficiency.