Francine Baker
About Francine Baker
Francine Baker serves as a Product Owner at Illuminate Education, Inc. in Irvine, CA, where she has worked since 2012, specializing in compliance processes and client training.
Work at Illuminate Education
Francine Baker has served as a Product Owner at Illuminate Education, Inc. since 2012. Based in Irvine, CA, she has accumulated over 12 years of experience in this role. Her responsibilities include overseeing product development and ensuring that client needs are met through effective product solutions. She plays a vital role in planning and delivering client training sessions, both virtually and in-person, which enhances user engagement and product understanding.
Education and Expertise
Francine Baker studied at Fullerton College, where she attended from 1980 to 1984, and again from 1981 to 1984, completing a total of three years of study. She also attended Mt. San Antonio College for one year, from 1993 to 1994, where she achieved her General Education. Her educational background supports her expertise in compliance processes, which includes research, documentation, and smoke testing releases.
Background
Francine Baker has a diverse background that includes extensive experience in compliance processes and client training. She collaborates with the Learning and Development team to create both public-facing and internal help documentation. Her role requires her to identify trends in support and training, allowing her to plan internal trainings and prepare teams for effective client communication.
Tools and Technologies Utilized
In her role as Product Owner, Francine Baker utilizes a variety of tools to manage her daily tasks effectively. These tools include Salesforce, Zendesk, TalkDesk, Confluence, JIRA, Google Drive, and Microsoft Office. Her proficiency with these platforms aids in streamlining processes and enhancing productivity within her team.