Marie Pham
About Marie Pham
Marie Pham is a Support Specialist at Illuminate Education, Inc., with over nine years of experience in customer service. She has a background in psychology and behavioral sciences, and previously worked at Disneyland Resort and ACES as a Behavior Therapist.
Work at Illuminate Education
Marie Pham has been employed at Illuminate Education, Inc. as a Support Specialist since 2021. In this role, she utilizes her extensive customer service experience to assist clients and enhance their educational experience. Her position involves addressing inquiries and providing solutions to ensure effective support for users of Illuminate Education's services.
Previous Experience in Customer Service
Marie Pham has over nine years of experience in customer service, which includes her role at Kohl's as a Customer Service representative in 2009. This foundational experience has equipped her with skills to build strong rapport with coworkers and patrons. Additionally, she worked at Disneyland Resort in the Entertainment and Character Department from 2012 to 2021, further enhancing her customer interaction skills.
Background in Behavioral Sciences and Psychology
Marie Pham studied at California State University, Fullerton, where she earned a Bachelor of Arts in Psychology from 2009 to 2014. She furthered her education at Wilmington University, achieving a Bachelor of Science in Behavioral Sciences from 2019 to 2021. This academic background supports her passion for understanding the human mind and complements her customer service roles.
Experience as a Behavior Therapist
Prior to her current position, Marie Pham worked at ACES (Comprehensive Educational Services, Inc.) as a Behavior Therapist for eight months in 2017 and 2018. This role involved working closely with individuals to support their behavioral needs, contributing to her understanding of human behavior and enhancing her skills in problem-solving.
Skills and Strengths
Marie Pham possesses a strong ability to remain calm under pressure, which aids her in developing quick solutions to problems. This skill is particularly beneficial in her customer service roles, allowing her to effectively address challenges and support clients in a timely manner.