Incident IQ
Incident IQ offers a comprehensive platform designed for K-12 districts that integrates IT asset management, help desk ticketing, facilities, and HR service delivery, enhanced by dynamic automations and analytics.
Services
Incident IQ provides a comprehensive platform tailored for K-12 districts, offering IT asset management, help desk ticketing, facilities management, and HR service delivery. The platform is designed to streamline these operations with dynamic automations and detailed analytics, enhancing the efficiency and performance of hardware and teams. With features that extend to mobile devices via a dedicated app and support for single sign-on (SSO) integrations, Incident IQ simplifies access and boosts security.
IT Asset Management
Incident IQ includes robust IT asset management capabilities, supporting device and asset deployment, inventory management, and remote asset management. This service enables schools to keep track of their hardware inventory efficiently. Detailed asset management features are crucial for ensuring that K-12 districts can manage their technology resources effectively, reducing downtime and optimizing the use of assets.
Help Desk Ticketing
The help desk ticketing system provided by Incident IQ facilitates the submission and management of help tickets, integrating seamlessly with asset data. This integration allows for more effective IT support operations, ensuring that all issues are tracked, managed, and resolved in a timely manner. This system is essential for maintaining the smooth operation of IT resources in K-12 districts.
Facilities Management Tools
Incident IQ also offers comprehensive facilities management tools designed for work order management, preventative maintenance, and inventory tracking. These tools enable schools to maintain their facilities efficiently, ensuring that work orders are processed and completed systematically. The inclusion of preventative maintenance features helps prevent disruptions, maintaining a conducive learning environment.
HR Service Delivery
Incident IQ supports human resources service delivery with tools for onboarding, form management, and HR help requests. These tools streamline HR processes within K-12 districts, making it easier for staff to handle administrative tasks. Effective HR service delivery is vital for ensuring that schools can manage their personnel needs efficiently, contributing to the overall operational efficiency of the district.