Melissa Chen
About Melissa Chen
Melissa Chen serves as the Director of Strategy & Operations at Incredible Health, where she leads a Marketplace Operations team. She has previously held significant roles at DoorDash, StubHub, and Bird, and holds an MBA from MIT and a BA from Wellesley College.
Current Role at Incredible Health
Melissa Chen serves as the Director of Strategy & Operations at Incredible Health, a position she has held since 2023. In this role, she leads a Marketplace Operations team comprising approximately 50 members, which includes 20 client-facing account managers and 30 frontline nurse talent advocates. She is responsible for developing, implementing, and optimizing strategic plans to support the company's growth. Melissa reports directly to the CEO and oversees both the Strategy & Operations and Marketplace Ops teams.
Previous Experience at DoorDash
Prior to her current role, Melissa Chen worked at DoorDash, where she held multiple positions. From 2021 to 2023, she served as the Head of Consumer Experience. Before that, she was the Senior Manager of CX Strategy & Operations from 2020 to 2021. Her tenure at DoorDash allowed her to gain significant insights into consumer experience and operational strategies within a high-growth marketplace.
Experience at StubHub and Bird
Melissa Chen has also held key roles at StubHub and Bird. At StubHub, she worked in Partnerships & Business Development - Sports from 2019 to 2020. At Bird, she held several positions, including Senior Analyst and Senior Manager in Business Operations (BizOps) in 2018 and 2019. Her experiences at these companies contributed to her expertise in marketplace dynamics and operational efficiency.
Educational Background
Melissa Chen holds a Master of Business Administration (M.B.A.) from the Massachusetts Institute of Technology (MIT) Sloan School of Management, where she focused on Marketing. She also earned a Bachelor’s Degree in Economics from Wellesley College. Additionally, she participated in a Study Abroad Program at The London School of Economics and Political Science (LSE). Her educational background provides a strong foundation for her strategic and operational roles.
Professional Passion and Focus
Melissa Chen is passionate about scaling teams and driving operational efficiency. She has extensive experience in high-growth startups, which informs her approach to developing strategic initiatives. Her background in marketplaces, combined with her leadership roles, positions her as a knowledgeable professional in strategy and operations.