Rodney Lock
About Rodney Lock
Rodney Lock is a Business Intelligence and Data Analytics Specialist with extensive experience in customer service and operations management. He has held various roles at Xerox and Imperial Oil, and currently works as a Specialist in Total Rewards & Culture at FCT while also serving as an independent contractor in his field.
Work at Independent Contractor
Rodney Lock has been working as a Business Intelligence & Data Analytics Specialist at Independent Contractor since 2018. In this role, he focuses on utilizing data analytics to drive business decisions and improve operational efficiency. His expertise in business intelligence allows him to provide insights that help organizations streamline processes and enhance customer satisfaction.
Current Role at FCT
Since 2020, Rodney Lock has been employed at FCT as a Specialist in Total Rewards & Culture within the Human Resources department. His responsibilities include promoting a positive workplace culture and ensuring employee engagement. He emphasizes the importance of commitment, coaching, and humor in fostering a supportive work environment.
Previous Experience at Xerox
Rodney Lock has extensive experience at Xerox, where he held multiple positions over a span of 25 years. His roles included Customer Service Manager, Manager of Business Intelligence and Planning for Customer Service, and Profit Manager for Mid Market Managed Print Services. He also served as a Technical Support Analyst and iGen3 Technical Analyst, contributing to various aspects of customer service and business intelligence.
Education and Expertise
Rodney Lock studied at Simon Fraser University, where he earned a Bachelor of Science degree in Mathematics with a focus on Statistics and Probability from 1980 to 1985. His educational background provides a strong foundation for his work in data analytics and business intelligence, enabling him to make data-driven decisions and solve complex problems.
Career Background at Imperial Oil
Before his tenure at Xerox, Rodney Lock worked at Imperial Oil from 1985 to 1990. He held positions as a Statistician and Systems Analyst, where he applied statistical methods and analytical skills to support business operations. This early experience contributed to his development in data analysis and operational efficiency.