Marwan Raoof, MBA
About Marwan Raoof, MBA
Marwan Raoof is a Senior Director of Revenue Operations at Index Exchange, where he leads cross-functional teams to address organizational challenges. He holds an MBA in Digital Transformation from DeGroote School of Business and has extensive experience in business process management and project management.
Current Role at Index Exchange
Marwan Raoof serves as the Senior Director of Revenue Operations at Index Exchange, a position he has held since 2022. In this role, he is responsible for the total ownership of the tech stack, including the Salesforce platform and other integrated tools. His focus is on improving workflow efficiency for both internal users and customers. He leads the Special Projects team, which assembles cross-functional teams to tackle organizational challenges and generate actionable recommendations. Raoof emphasizes collaboration and accountability within his team, promoting continuous Salesforce technical training and thought leadership.
Previous Experience in Revenue Operations
Prior to his current role, Marwan Raoof held several positions at Index Exchange. He served as the Director of Revenue Operations from 2020 to 2022 and as the Director of Salesforce Solutions from 2018 to 2020. His experience in these roles contributed to his expertise in revenue operations and technology management. Before joining Index Exchange, he worked at Focus Sales Management as Sales Management in 2018 and at Enso Systems as a Management Consultant from 2016 to 2018, both in the Toronto, Canada Area.
Educational Background
Marwan Raoof has a strong educational foundation in business and management. He studied at the University of Toronto, where he earned an Honours Bachelor of Science (H.B.Sc.) from 2003 to 2007. He furthered his education at The Wharton School, achieving an Operations Management Certificate with Distinction in 2012. Additionally, he completed an Executive MBA in Digital Transformation at the DeGroote School of Business - McMaster University from 2019 to 2020. This combination of education has equipped him with skills in business process management and digital transformation.
Professional Skills and Expertise
Marwan Raoof utilizes a combination of Business Process Management, Change Management, Project Management, and Digital Transformation disciplines in his work. He focuses on enhancing the customer journey by developing workflow improvements across various departments, including Sales, Services, Marketing, Compliance, Legal, and Finance. His approach ensures the successful and timely delivery of initiatives, driving efficiency and effectiveness within the organization.
Early Career Experience
Marwan Raoof began his career as a Data Analyst at The Hospital for Sick Children, where he worked from 2004 to 2009. This role provided him with foundational experience in data analysis and management. His early career laid the groundwork for his subsequent roles in management consulting and revenue operations, allowing him to develop a comprehensive understanding of organizational dynamics and operational efficiency.