Rossana Lam
About Rossana Lam
Rossana Lam is a Senior Agile Coach at Index Exchange, where she has worked since 2023. She holds a Bachelor of Business Administration from the University of Toronto Scarborough and has extensive experience in project management and business analysis.
Work at Index Exchange
Rossana Lam has held multiple positions at Index Exchange since 2013. She currently serves as a Senior Agile Coach, a role she has occupied since 2023. Prior to this, she worked as an Agile Coach from 2018 to 2023, focusing on implementing agile methodologies across teams. Her experience also includes serving as a Senior IT Business Analyst & Project Coordinator from 2013 to 2016, and as a Senior Technical Project Coordinator from 2016 to 2017. Additionally, she was a Project Manager at Index Exchange from 2017 to 2018.
Education and Expertise
Rossana Lam earned a Bachelor of Business Administration (BBA) from the University of Toronto Scarborough, specializing in Management and Information Technology Co-op. She completed her degree from 2008 to 2012. This educational background provides her with a solid foundation in business principles and technology management, which she applies in her current role as a Senior Agile Coach.
Background
Before her extensive career at Index Exchange, Rossana Lam gained experience in the financial sector. She worked as a Business Analyst Co-op at RBC Royal Bank for seven months in 2010 and as a Quality Assurance Tester Co-op at Scotiabank for three months in 2011. These roles contributed to her understanding of business processes and quality assurance in technology.
Professional Experience
Rossana Lam has accumulated significant professional experience in project coordination and agile methodologies. Her roles at Index Exchange have allowed her to develop skills in project management, business analysis, and agile coaching. She has been involved in various projects that required collaboration across teams and the implementation of agile practices to enhance productivity and efficiency.