Mariana Oliveira
About Mariana Oliveira
Mariana Oliveira is the EMEA Customer Success Team Leader at InEvent, with a background in biology and environmental science. She has held various roles in customer success, sales, and tourism, and has participated in international academic programs.
Current Role at InEvent
Mariana Oliveira currently serves as the EMEA Customer Success Team Leader at InEvent, a position she has held since 2022. In this role, she oversees customer success initiatives across the EMEA region, ensuring that clients receive effective support and guidance. Her responsibilities include managing a team and implementing strategies that enhance customer satisfaction and retention.
Previous Experience at InEvent
Prior to her current role, Mariana worked at InEvent as a Customer Success Specialist for both the EMEA and NA regions. She served as an EMEA Customer Success Specialist for five months in 2021 and later as a NA Customer Success Specialist from 2021 to 2022 for nine months. Her experience in these roles contributed to her understanding of customer needs and the development of effective support strategies.
Educational Background
Mariana Oliveira earned her Bachelor of Science in Biology/Biological Sciences from the Universidade Federal do Rio de Janeiro, completing her studies from 2013 to 2018. She also participated in an exchange program at North Carolina State University, where she studied Natural Resources and Conservation for one year from 2015 to 2016. Additionally, she holds a High School Diploma and Technician degree in Environmental Science from IFRJ - Instituto Federal do Rio de Janeiro, which she completed from 2009 to 2013.
Internship and Research Experience
Mariana has a diverse background that includes various internships and research positions. She worked as an intern and researcher at the Federal University of Rio de Janeiro from 2017 to 2019. Additionally, she held internships at CEDAE - Companhia Estadual de Águas e Esgotos and the University of Illinois at Chicago - Graduate College, gaining valuable experience in different sectors.
Sales and Tourism Experience
In addition to her scientific background, Mariana has experience in sales and tourism. She worked as a Sales Attendant at AQUAMAR-RIO for one month in 2018 and served as a Lead Travel Guide at Forma Turismo from 2018 to 2019. This diverse experience has equipped her with skills that complement her customer success roles.