Sebastián Lastra
About Sebastián Lastra
Sebastián Lastra is a Customer Success Global Specialist II with extensive experience in technical support and customer care in the technology sector. He has worked for various companies, including SAP, Dell EMC, and Greenpeace, and possesses strong technical skills in multiple programming languages and platforms.
Current Role at InEvent
Sebastián Lastra currently serves as a Customer Success Global Specialist II at InEvent, a position he has held since 2021. In this role, he focuses on ensuring customer satisfaction and success through effective support and engagement strategies. His responsibilities include addressing customer needs, providing technical assistance, and enhancing the overall customer experience.
Previous Experience at Dell EMC
Before joining InEvent, Sebastián worked at Dell EMC as a Customer Care Senior Associate from 2016 to 2018. During his two-year tenure in Eldorado do Sul, Rio Grande do Sul, he was responsible for delivering high-quality customer support and resolving technical issues, contributing to the overall customer satisfaction.
Background in Technical Support at SAP
Sebastián has extensive experience in technical support, having worked at SAP for four years as a Support Engineer II from 2011 to 2015 and as a Support Engineer from 2010 to 2011. His roles involved troubleshooting technical issues and providing solutions to enhance customer experience, primarily in São Leopoldo, Rio Grande do Sul.
Experience with Greenpeace
Sebastián's professional journey includes significant time at Greenpeace, where he held various roles from 1992 to 2006. His positions included Campaign Assistant, Office Manager, and Cyberactivism and Webmaster Coordinator. These roles involved managing campaigns, coordinating logistics, and supporting organizational initiatives in Buenos Aires, Argentina.
Education and Technical Skills
Sebastián holds educational qualifications from several institutions, including Universidad de Palermo, Universidad de 'San Andrés', and the University of Buenos Aires. He possesses strong technical skills in various technologies such as Microsoft, MySQL, SAP, Linux, PHP, HTML, CSS, and Flash, which complement his extensive experience in customer support and technical assistance.