Dianne A.
About Dianne A.
Dianne A. serves as the Operations Senior Trainer and Pilot Team Lead at Infinitus Systems, Inc., where she has worked since 2020. With a background in dental assistance and health insurance, she has significantly improved training processes and employee engagement initiatives.
Work at Infinitus Systems
Dianne A. has been employed at Infinitus Systems, Inc. as Operations Sr. Trainer/Pilot Team Lead since 2020. In this role, she focuses on enhancing training processes and improving operational efficiency within the organization. Dianne collaborates with various departments, including Engineering, to automate training processes, which has led to significant improvements in both efficiency and effectiveness. She plays a crucial role in redesigning training programs to better support newcomers in the Health Care and Contact Center sectors.
Education and Expertise
Dianne A. has a diverse educational background. She studied at Bryman Campus, where she achieved certification in Dental Assistance/X-ray Technology from 1993 to 1995. She also earned an Associate's degree from the College of San Mateo. Additionally, Dianne completed a program at America's Health Insurance Plans (AHIP), obtaining a Health Insurance Associate (HIA) designation. This combination of education equips her with a solid foundation in both health care and operational training.
Background
Before joining Infinitus Systems, Dianne A. worked at Johnson & Dugan as a Senior Account Representative from 2003 to 2007. Her experience in this role contributed to her skills in client relations and account management. Dianne's career has been characterized by her commitment to training and employee engagement, which she continues to develop in her current position.
Achievements in Training Development
Dianne A. has made significant contributions to training development at Infinitus Systems. She developed a strategic training program that integrates technical learning and metrics to enhance trainee success rates. Additionally, she provides consistent feedback to Operations Managers regarding candidate readiness and collaborates with Recruiting Managers to assess the performance of new operators. Her involvement in creating employee engagement programs reflects her dedication to fostering a positive work environment.
Collaboration and Employee Engagement
Dianne A. actively collaborates with HR partners to understand and improve employee engagement within Infinitus Systems. She works closely with People Operations and Operations Managers to create and implement engagement programs. Her efforts contribute to a supportive workplace culture, aimed at enhancing employee satisfaction and performance.