Juliana Sanguinetti
About Juliana Sanguinetti
Juliana Sanguinetti is a Customer Success Manager at Infinitus Systems, Inc. in San Francisco, California, with extensive experience in customer success roles at Glassdoor and a background in research and marketing.
Work at Infinitus Systems
Juliana Sanguinetti has been serving as a Customer Success Manager at Infinitus Systems, Inc. since 2023. In this role, she focuses on ensuring customer satisfaction and success, leveraging her extensive experience in customer success management. Her position is based in San Francisco, California.
Previous Experience in Customer Success
Prior to her current role, Sanguinetti held multiple positions at Glassdoor, where she advanced from Customer Success Manager to Senior Customer Success Manager. She worked at Glassdoor from 2017 to 2023, contributing to customer success initiatives and managing enterprise accounts. Her responsibilities included onboarding employer branding products and delivering business reviews that enhanced client retention.
Education and Expertise
Juliana Sanguinetti obtained a Bachelor of Business Administration (BBA) with a focus on Business Administration and Spanish from the University of San Diego, where she studied from 2005 to 2009. She also completed her secondary education at St. Ignatius College Prep from 2001 to 2005. Her educational background supports her expertise in customer success and management.
Achievements in Customer Success
Sanguinetti achieved a high eSAT score of 86 during her tenure at Glassdoor, which was significantly above the company average. She developed strategic plans for over 30 enterprise customers, resulting in over 100% attainment of key performance indicators (KPIs). Her leadership involved managing a team of Customer Success Managers across various accounts.
Early Career Experience
Before her roles in customer success, Sanguinetti gained experience as a Research Assistant Intern at Ascend Capital in 2008 and as a Marketing Research Team member at United Way of San Diego County in 2009. She also worked as an Online Advertising Sales Intern at Undertone Networks in 2009, which contributed to her foundational skills in research and marketing.