Alex Kiratu
About Alex Kiratu
Alex Kiratu is a Customer Service Representative at Influx in Kenya, where he has worked since 2019. He holds a degree in Electrical & Electronics Engineering from Kenyatta University and has experience in handling electrical equipment and customer service software tools.
Work at Influx
Alex Kiratu has been employed at Influx as a Customer Service Representative since 2019. Over the course of five years, he has developed skills in managing customer inquiries and providing support. His role involves utilizing various customer service software tools to enhance communication and service delivery.
Education and Expertise
Alex Kiratu completed his education at Muhoho High School, where he studied Sciences, Languages, Mathematics, and Humanities, achieving his KCSE from 2006 to 2009. He furthered his studies at Kenyatta University, obtaining a degree in Electrical & Electronics Engineering with a focus on Heavy Current from 2010 to 2015.
Background
Alex possesses a strong background in handling electrical equipment and hydraulic systems. His technical expertise includes computerized control of machines and familiarity with various types of valves, welding machines, electric motors, and generators. This technical knowledge complements his customer service role.
Customer Service Skills
Alex Kiratu has expertise in managing customer service software tools, including Intercom, Zendesk, and Shopify. His experience with these platforms enables him to efficiently address customer needs and streamline communication processes within his role.