Carolina Fumeo
About Carolina Fumeo
Carolina Fumeo is a Customer Service Specialist at Influx, where she has worked remotely since 2022. With a background in hospitality from her 11 years at Royal Caribbean and a degree in Publicidade from PUC-RS, she excels in enhancing customer experiences through her strong listening skills and empathy.
Work at Influx
Carolina Fumeo has been employed at Influx as a Customer Service Specialist since 2022. In this role, she works remotely, providing support and assistance to customers. Her responsibilities include addressing customer inquiries and ensuring a high level of service. Carolina's experience in customer service allows her to effectively engage with clients and enhance their overall experience.
Education and Expertise
Carolina Fumeo studied at PUC-RS, where she earned a Bacharelado em Publicidade e Propaganda from 1996 to 2002. This educational background has equipped her with knowledge in communication and marketing, which complements her role in customer service. Her academic training supports her ability to understand customer needs and improve service delivery.
Background in Hospitality
Before joining Influx, Carolina Fumeo spent 11 years working with Royal Caribbean as part of the hospitality crew on international cruise ships. This experience provided her with a solid foundation in customer service within a dynamic and diverse environment. Her time in the hospitality industry has honed her skills in customer interaction and service excellence.
Customer Service Skills
Carolina Fumeo is recognized for her excellent listening skills and empathy towards customers. She has a strong ability to identify improvements in customer experience through direct interaction. Her outgoing and assertive character contributes to her effectiveness in providing world-class customer service. Carolina is motivated by challenges and is known for her problem-solving abilities.
Professional Attributes
Carolina Fumeo is described as a curious, happy, and positive individual. Her motivational and persuasive character aids in her customer service role, helping her connect with clients and address their needs effectively. Her focus on helping companies grow aligns with her commitment to achieving business goals through enhanced customer experiences.