Cleon B.
About Cleon B.
Cleon B. is a Customer Service Agent currently employed at Influx, where he has worked since 2022. He previously held positions at Marathon Insurance Brokers Ltd. and the Ministry of Finance in Jamaica, and he has a background in customer service management using Zendesk.
Work at Influx
Cleon B. has been employed at Influx as a Customer Service Agent since 2022. In this role, Cleon utilizes Zendesk to manage customer inquiries and complaints effectively. Responsibilities include escalating unresolved issues and ensuring user satisfaction through consistent follow-ups. Cleon has demonstrated the ability to meet or exceed daily client targets in customer service, contributing to the overall efficiency of the team.
Previous Experience at Marathon Insurance Brokers Ltd.
Prior to joining Influx, Cleon worked at Marathon Insurance Brokers Ltd. as a Client Services Officer for four months in 2021. During this time, Cleon was involved in providing client support and addressing customer needs. This role helped to build foundational skills in customer service and client relations.
Internship at Ministry of Finance, Jamaica
Cleon completed a summer internship at the Ministry of Finance in Jamaica in 2018. This internship lasted for one month and provided Cleon with exposure to governmental operations and financial services. The experience contributed to Cleon's understanding of public sector processes.
Education at Wolmer's Schools
Cleon attended Wolmer's Schools from 2013 to 2020, completing a seven-year educational program. This institution is known for its academic rigor and has contributed to Cleon's foundational knowledge and skills, preparing them for future professional endeavors.