Daniel
About Daniel
Daniel is the Department Delivery Manager at Influx, where he has worked for six years, focusing on enhancing support services and client integration.
Daniel - Dpt. Delivery Manager at Influx
Daniel has served as the Dpt. Delivery Manager at Influx for the past six years. In his role, he manages a department that ensures 24/7 support coverage for clients by overseeing training and onboarding processes for new support agents. His leadership focus includes integrating his team's efforts seamlessly with clients' existing helpdesks, aiming to reduce response times and contribute to clients' business growth through flexible support solutions.
Daniel's Expertise in Client Support Management
With six years of experience at Influx, Daniel has gained extensive expertise in client support management. He works closely with clients to set Key Performance Indicators (KPIs) and ensure that service quality meets or exceeds expectations. His efforts are geared towards seamless integration and optimization of support solutions to benefit client businesses.
Daniel's Role in Training and Onboarding
Daniel is responsible for overseeing the training and onboarding of new support agents within his department. His role involves ensuring that new hires receive comprehensive training to effectively integrate into the support team, which operates around the clock to provide continuous client service.
24/7 Support Coverage Management by Daniel
As the Dpt. Delivery Manager, Daniel manages a department dedicated to providing 24/7 support coverage. He leads a team that focuses on reducing response times and delivering flexible support solutions. His management ensures that clients receive uninterrupted and efficient support services.