Daniel Ochieng
About Daniel Ochieng
Daniel Ochieng is a Technical Support Engineer with a Bachelor of Science in Information Technology from Jomo Kenyatta University of Agriculture and Technology. He has expertise in web development, content management systems, and Microsoft Active Directory management, and has worked in various technical support roles since 2017.
Work at Influx
Daniel Ochieng has been employed at Influx as a Technical Support Engineer since 2021. In this role, he provides technical assistance and support to clients, ensuring that their systems operate efficiently. His responsibilities include troubleshooting software and hardware issues, as well as managing configurations for Microsoft Active Directory and Office 365. His experience in this position spans three years, during which he has contributed to enhancing the technical support services offered by the company in Kenya.
Education and Expertise
Daniel Ochieng earned a Bachelor of Science degree in Information Technology from Jomo Kenyatta University of Agriculture and Technology, where he studied from 2016 to 2018. Prior to this, he completed a Diploma in Information Communication and Technology at the Technical University of Mombasa from 2010 to 2013. His educational background has equipped him with expertise in web development, utilizing technologies such as HTML5, CSS3, JavaScript, PHP, and MySQL. He is also proficient in content management systems, including WordPress, Drupal, and PrestaShop.
Background
Daniel Ochieng has a diverse background in technical support and information technology. He began his career with an internship at the Kenya Revenue Authority (KRA) from 2019 to 2020, where he gained practical experience in ICT support. Earlier, he worked as an ICT Support Attaché at KRA for three months in 2017 in Mombasa. His roles have provided him with a solid foundation in managing technical systems and supporting users effectively.
Technical Skills
Daniel Ochieng possesses a range of technical skills relevant to his role as a Technical Support Engineer. He is skilled in troubleshooting both software and hardware issues, ensuring optimal performance of IT systems. He has expertise in managing Microsoft Active Directory and Office 365 configurations. Additionally, he is proficient in creating Microsoft Excel Pivot Tables, progress charts, and dashboards, which aids in data analysis and reporting. His knowledge extends to operating systems, including Windows OS and Ubuntu Linux.