Dyah Puspitasari
About Dyah Puspitasari
Dyah Puspitasari is the Client Services Team Lead at Influx, where she has worked since 2021. With a background in Informatics Engineering and experience in customer support and banking operations, she specializes in client onboarding, conflict resolution, and operational efficiency.
Current Role at Influx
Currently, Dyah Puspitasari serves as the Client Services Team Lead at Influx, a position she has held since 2021. In this role, she is responsible for creating and implementing operational procedures aimed at enhancing customer service efficiency. Dyah plays a key role in client onboarding processes, ensuring smooth transitions and high levels of client satisfaction. She also acts as the first point of escalation for unresolved customer issues, showcasing her problem-solving skills.
Previous Experience at Influx
Dyah Puspitasari previously worked at Influx as a Customer Support representative from 2020 to 2021. During her time in this role, she developed a strong foundation in customer service, which has contributed to her current leadership position. Her experience in customer support equipped her with essential skills in conflict resolution and organizational management.
Professional Background at PT Bank Mandiri
Before joining Influx, Dyah worked at PT Bank Mandiri (Persero) Tbk. as a Banking Operation Staff from 2016 to 2019. This role provided her with valuable experience in the banking sector and enhanced her operational skills. Her time at the bank contributed to her understanding of client needs and service delivery.
Educational Background in Informatics Engineering
Dyah Puspitasari earned her Bachelor's Degree in Informatics Engineering from the University of Brawijaya, where she studied from 2011 to 2015. This educational background has provided her with a strong technical foundation that supports her work in client services and operational improvements.
Skills in Performance Analysis and Reporting
In her current role, Dyah provides detailed statistical feedback on team performance to management, which aids in staff evaluation and rewards. She also analyzes and creates reports on client KPI achievements and team performance, contributing to strategic decision-making within the organization.