Erick Otieno
About Erick Otieno
Erick Otieno is a Customer Service Representative at Influx in Kenya, where he has worked since 2019. He has contributed to a 20% increase in department efficiency and a customer retention rate of 92.5%.
Work at Influx
Erick Otieno has been employed as a Customer Service Representative at Influx since 2019. In his role, he has contributed to the improvement of the customer service department by developing training materials that resulted in a 20% increase in efficiency. He has also trained over 10 new customer service representatives, which enhanced the overall performance of the team. His efforts have led to a high customer retention rate of 92.5%, showcasing his skills in customer relationship management.
Education and Expertise
Erick Otieno earned a Bachelor's degree in Commerce with a focus on Finance from Multimedia University of Kenya. He attended the university from 2014 to 2018, completing a four-year program. His educational background has provided him with a solid foundation in financial principles, which he applies in his current role in customer service.
Background
Before joining Influx, Erick Otieno worked as an Internal Audit Intern at Kisumu Water and Sewerage Company Limited for seven months, from 2018 to 2019. This experience allowed him to gain insights into auditing processes and internal controls, further enhancing his analytical skills and understanding of organizational operations.
Achievements
During his tenure at Influx, Erick Otieno optimized response times by 30% through the identification and amendment of macros. His contributions have significantly improved the operational efficiency of the customer service department, reflecting his commitment to enhancing service delivery.