Esther Nyambura
About Esther Nyambura
Esther Nyambura is a Customer Support Agent at Influx in Nairobi, Kenya, with a Bachelor's degree in Economics from Kenyatta University. She has experience in customer support, lead generation, and administrative assistance, and is skilled in using various software platforms.
Work at Influx
Esther Nyambura has been employed at Influx as a Customer Support Agent since 2023. In this role, she is responsible for managing customer queries and ensuring timely resolutions. Her duties include proactive customer outreach to enhance satisfaction and experience. She also handles document validation for onboarding clients, utilizing her skills in customer support to maintain high standards of service.
Education and Expertise
Esther Nyambura holds a Bachelor's degree in Economics from Kenyatta University, where she studied from 2012 to 2016. She also completed her secondary education at Kahuhia Girls High School, achieving K.C.S.E from 2008 to 2011. Her educational background provides her with a solid foundation in analytical thinking and problem-solving, which she applies in her customer support role.
Previous Work Experience
Prior to her current position at Influx, Esther worked as a Lead Generation Specialist at Salaria Sales Solutions from 2021 to 2023. In this role, she focused on LinkedIn marketing, cold email prospecting, and administrative assistance. Additionally, she completed a three-year internship at Co-operative Bank of Kenya from 2012 to 2015, where she gained experience in document validation for client onboarding.
Technical Skills
Esther Nyambura possesses proficiency in using Content Management Systems (CMS) and Software as a Service (SaaS) platforms. She regularly updates Google documents as part of her responsibilities in customer support. Her experience with Zendesk allows her to handle customer support inquiries effectively, ensuring that customer issues are addressed promptly and accurately.