Jerilee Mae Lauron
About Jerilee Mae Lauron
Jerilee Mae Lauron is a Voice Support Associate at Influx, where she has worked since 2021. She has extensive experience in customer service and technical support, having previously held positions at Concentrix and Transcom in Bacolod, Philippines.
Work at Influx
Jerilee Mae Lauron has been employed at Influx as a Voice Support Associate since 2021. In this role, she is responsible for providing voice support to clients, utilizing her extensive experience in customer service. She has worked in Bacolod, Western Visayas, Philippines, for three years, contributing to the company's commitment to delivering high-quality support services.
Previous Experience in Customer Service
Prior to her current position, Jerilee worked at Concentrix in various roles. She served as a Customer Service Associate II for both voice and email accounts from 2019 to 2019 and as a Technical Support Representative II from 2019 to 2021. Her experience at Concentrix spanned a total of 1 year and 7 months, where she developed skills in customer interaction and technical support. Additionally, she worked at Transcom as a Customer Service/Data Entry/Researcher Associate from 2013 to 2015.
Education and Expertise
Jerilee holds a Bachelor of Science degree in Electronics and Communications Engineering from the University of Saint La Salle. She completed her studies from 1997 to 2002. Her educational background provides her with a strong technical foundation that complements her roles in customer support and technical assistance.
Skills and Tools Utilized
In her current role, Jerilee utilizes Slack for internal communication, ensuring effective collaboration with her team. She employs macros in Zendesk to efficiently address common customer issues, showcasing her proficiency in customer support tools. Her ability to manage healthcare professional assignments and process payments further highlights her organizational skills.
Healthcare Professional Management
Jerilee is involved in managing the addition of healthcare professionals to the Do Not Return (DNR) list upon requests from healthcare facilities or professionals. She also handles the assignment of healthcare professionals, including CNAs, LVNs, and RNs, based on requests from healthcare facilities. Additionally, she processes bonuses and overtime payments for healthcare professionals as provided by the facilities.