Jhanell Heath
About Jhanell Heath
Jhanell Heath serves as a Client Team Leader at Influx, where she has worked since 2020. She has a background in customer service and research, having held various roles in organizations such as ibex and The University of the West Indies, Mona.
Work at Influx
Jhanell Heath has been serving as Client Team Leader at Influx since 2020. In this role, she oversees client relationships and ensures high standards of service delivery. Prior to her current position, she worked as Deputy Team Lead for two months in 2020, where she supported team operations and client interactions. Additionally, she held the position of Customer Support Specialist from 2019 to 2020, where she provided assistance to clients and resolved inquiries.
Previous Employment Experience
Before joining Influx, Jhanell Heath worked at ibex as an Inbound Customer Service Representative for five months in 2018. Her responsibilities included managing customer inquiries and providing support. She also worked at Sutherland as an Account Associate from 2017 to 2018 for seven months, where she engaged with clients to address their needs. In 2020, she gained experience as a Research Volunteer at The University of the West Indies, Mona, contributing to research projects for two months.
Education and Expertise
Jhanell Heath studied at The University of the West Indies, Mona, where she earned a Bachelor of Science degree in Biochemistry. Her studies spanned from 2016 to 2020, providing her with a solid foundation in scientific principles and research methodologies. This educational background supports her analytical skills and problem-solving abilities in her professional roles.
Background
Jhanell Heath is based in Jamaica, where she has developed her career in customer service and team leadership. Her experience spans various roles in different organizations, allowing her to build a diverse skill set in client management and support. Her work history reflects a commitment to service excellence and professional growth.