Jodie Fielding
About Jodie Fielding
Jodie Fielding serves as the Chief Delivery Officer at Influx, where she leverages her extensive experience in leadership and customer experience to enhance service delivery. With a background in Environmental Engineering and a Master of Applied Law, she has held various leadership roles across multiple organizations, demonstrating a strong ability to drive digital transformation and operational excellence.
Work at Influx
Jodie Fielding currently serves as the Chief Delivery Officer at Influx, a position she has held since 2022. In this role, she is responsible for overseeing service delivery and ensuring that operational models align with customer needs. Her leadership focuses on creating high-performance environments, which has been a hallmark of her career. Fielding's work at Influx is characterized by her deep understanding of the customer journey and business value chain, which she leverages to enhance service delivery.
Education and Expertise
Jodie Fielding has an extensive educational background. She studied Environmental Engineering at Griffith University, earning a Bachelor of Engineering (Environmental) from 1993 to 1996. She later pursued an MBA in Strategy and Leadership at Queensland University of Technology from 2002 to 2005. Most recently, she completed a Master of Applied Law with a focus on Contracts at The University of Queensland, studying from 2016 to 2023. This diverse academic foundation supports her expertise in leadership, customer experience, and service delivery.
Background
Jodie Fielding has built a diverse career across various sectors. She began her professional journey as a Project Manager at Brisbane City Council from 2001 to 2005. She then transitioned to BUPA Australia, where she served as Head of Shared Services - Customer from 2005 to 2010. Following this, she held several leadership roles, including Service Delivery Executive at HP Enterprise Services and Head of Change and Digital Experience at QSuper Limited. Her experience spans over two decades, emphasizing her capability in managing large-scale transformations.
Achievements
Throughout her career, Jodie Fielding has demonstrated significant commercial success as a multimillion-dollar P&L manager. She has played a pivotal role in driving customer experience and digital transformation initiatives at organizations such as QSuper and Auto & General. Fielding has also contributed strategic insights as a Board Director, showcasing her leadership abilities. Her expertise in managing large-scale transformations is evidenced by her successful account turnarounds at HP and her leadership roles in various organizations.