Innovative Systems
Innovative Systems offers a comprehensive suite of integrated software solutions for billing, operations, and customer management across various sectors including telecommunications, cable, municipalities, and utilities.
Services
Innovative Systems delivers a range of integrated solutions. The company offers eLation™, a fully-integrated billing and operations software platform. Additional services include Billing & Subscriber Management, a CSR Toolkit, and a Self-Service Customer Portal. The suite of tools also encompasses Printing Services and Financial solutions such as General Ledger, Accounts Receivable, Accounts Payable, Payroll, and HR. Automated Provisioning, Outage Management, Technician Apps, and Mobile App functionalities are also covered. Their sectors of service include Telecommunications, Cable/MSO, Municipalities, and Power/Utility.
Products
Innovative Systems provides several key products designed to enhance operational efficiency. Their eLation™ platform is central to their offerings, alongside APMax™, a voice platform, and InnoStream™, a video platform. They also offer solutions like SIP ACS Server, Hosted Call Center, and InnoSafe, a cloud backup service. Other notable products include a Caller ID Database, Weather Plus for real-time updates, and MG-TV, a video middleware solution with features such as live streaming, channel ad insertion, and voice activation via Amazon Echo.
Industry Solutions
Innovative Systems offers tailored solutions across varied industries. Their services cater to Telecommunications, Cable/MSO, Municipalities, and Power and Utility sectors. The offerings include a Broadband Prospecting Solution to manage fiber buildout and a GIS Mapping tool for centralized operations. Key industry tools provided are MG-TV IPTV for live streaming, APMax™ for advanced voice services, and comprehensive financial management software. They also deliver security solutions, emergency services, and video platforms with functionalities like ad insertion and video on demand.
Customer Support and Training
Innovative Systems ensures robust customer support through multiple platforms. They provide a Self-Service Portal for ease of support and a Print Portal for printing services. Additionally, the company offers eLation Customer Training and hosts the eLation eLevate Customer Conference for better engagement and training. Their hosted call center services and training modules facilitate customer handling for enhanced user experience.