Abhiranjan Shaw
About Abhiranjan Shaw
Abhiranjan Shaw is a Manager of Customer Success in Enterprise Sales at Innoviti Technologies, specializing in SaaS payment solutions. He has extensive experience in account management, customer satisfaction, and business development, with a strong educational background in commerce.
Work at Innoviti Technologies
Abhiranjan Shaw currently serves as the Manager of Customer Success for Enterprise Sales at Innoviti Technologies. He has held this position since 2023, operating on-site in Bengaluru, Karnataka, India. In this role, he conducts regular account reviews to identify upselling and cross-selling opportunities, ensuring that customer success plans align with clients' business goals. He manages a portfolio of 38 large enterprise accounts, focusing on enhancing customer satisfaction and loyalty.
Previous Experience at Dukaan®
Before joining Innoviti Technologies, Abhiranjan worked at Dukaan® as a Key Account Manager - Lead from 2021 to 2023. His responsibilities included managing key accounts and driving customer engagement to achieve business objectives. This role contributed to his expertise in customer success and account management.
Career Background in Sales and Business Development
Abhiranjan has a diverse background in sales and business development. He worked as a Business Development Executive at Remerge Management LLP from 2016 to 2019 and as a Senior Sales Executive at Wesense.ai from 2019 to 2021. These positions provided him with valuable experience in sales strategies and customer relationship management.
Education and Expertise
Abhiranjan holds a Master of Commerce (M.Com) degree from Vidyasagar University, which he completed from 2014 to 2016. He also earned a Bachelor of Commerce (B.Com) degree from the University of Calcutta between 2011 and 2014. His educational background in commerce has equipped him with a solid foundation in business principles and practices.
Achievements in Revenue Growth
In his current role, Abhiranjan has achieved a monthly revenue of Rs. 1.2 crore and is targeting an increase to Rs. 1.5 crore by the end of the current quarter. He oversees a significant number of TIDs, with an annual Gross Transaction Value (GTV) of approximately Rs. 48,000 crore, demonstrating his capability in driving financial performance and customer success.