Diane Francisco Ph.D. C Mbb
About Diane Francisco Ph.D. C Mbb
Diane Francisco, Ph.D., C Mbb, serves as the Senior Director of Client Experience at Inotiv, where she leads a team focused on client satisfaction. With extensive experience in process excellence and a strong academic background, she has held various leadership roles in organizations such as Covance and ICON plc.
Current Role at Inotiv
Diane Francisco serves as the Senior Director of Client Experience at Inotiv, a position she has held since 2020. In this role, she directs a team focused on enhancing client satisfaction and efficiently resolving client issues. She leads the legacy client services functions, which include overseeing quote production and managing commercial operations. Her leadership aims to ensure a positive experience for clients and streamline processes within the organization.
Previous Experience in Process Excellence
Diane Francisco has extensive experience in process excellence, having worked in various capacities at Covance. She held roles such as Director of Process Excellence and Change Management, Associate Director and Master Black Belt, and Sr. Manager in Operations and Validation/Method Transfer. Her tenure at Covance spanned from 2003 to 2014, during which she contributed to the implementation of Lean Six Sigma methodologies and Good Laboratory Practice (GLP) compliance.
Advisory Roles and Contributions
From 2009 to 2015, Diane Francisco served as an Advisory Board Member for the Process Excellence Network (PEX Network), a division of IQPC. In this capacity, she provided insights and guidance on best practices in process improvement and operational excellence. Her involvement in this advisory role reflects her commitment to advancing industry standards and sharing knowledge within the field.
Educational Background
Diane Francisco holds a PhD in Analytical Chemistry from Purdue University, where she studied from 1990 to 1995. She also earned a Bachelor of Arts degree from Wartburg College, attending from 1986 to 1990. Her educational background has equipped her with a strong foundation in research and analytical methodologies, which she has applied throughout her career in various roles.
Expertise in Compliance and Methodologies
Diane Francisco possesses expertise in Good Manufacturing Practice (GMP) compliance and Design for Six Sigma (DFSS) methodologies. Her skills in Lean Six Sigma have been instrumental in driving process improvements and ensuring quality standards in her previous roles. Additionally, her experience in public speaking and meeting facilitation has contributed to her effectiveness in organizational and project management.