Aisha Hooe
About Aisha Hooe
Aisha Hooe is a Major Incident Manager with extensive experience in incident management and technical operations. She has worked for various companies, including Quest Diagnostics and Insight Global, and possesses strong skills in troubleshooting, policy management, and ITIL standards.
Work at Insight Global
Aisha Hooe currently serves as a Major Incident Manager at Insight Global, a position she has held since 2021. In this role, she operates remotely and is responsible for overseeing incident management processes. Aisha ensures that ITIL standards are maintained, which supports effective problem and change management. Her focus on monitoring the end-to-end effectiveness of the incident process allows her to provide valuable recommendations for continuous improvements.
Previous Experience at Quest Diagnostics
Aisha Hooe worked at Quest Diagnostics in various capacities from 2006 to 2013. Initially, she served as a Help Desk Analyst for four years, followed by a year as an Incident Manager from 2012 to 2013 in West Norriton, PA. During her tenure, she developed a strong background in managing policies and procedures, which contributed to her ability to deliver complex technical information effectively.
Experience at FIS and Technical Operations
Aisha was employed at FIS as a Technical Operations Analyst / Incident Management from 2017 to 2020 in Collegeville, PA. In this role, she gained valuable experience in troubleshooting and maintenance for various desktop operations and software. Her skills in incident management were further enhanced during this period, allowing her to support operations effectively.
Educational Background in Psychology
Aisha Hooe studied Psychology at Northampton Community College. This educational background has equipped her with a strong understanding of human behavior, which complements her professional skills in managing incidents and supporting teams effectively.
Early Career at Dun & Bradstreet and Davita
Aisha began her career at Dun & Bradstreet, where she worked as an Accounts Receivable Representative/RMO for one year from 1998 to 1999 in Bethlehem, PA. She also held a position as a Support Analyst Level 1 at Davita for seven months in 2017 in Malvern, PA. These early roles contributed to her foundational skills in support and operations.