Aisha Morgan
About Aisha Morgan
Aisha Morgan is a Service Delivery Manager at Insight Global with over a decade of experience in customer service leadership roles across various industries. She previously held positions at Evolent Health and Schweiger Dermatology Group, demonstrating her expertise in managing service delivery operations and enhancing customer satisfaction.
Current Role at Insight Global
Aisha Morgan serves as a Service Delivery Manager at Insight Global, a position she has held since 2019. Based in Atlanta, Georgia, she oversees service delivery operations, ensuring that client needs are met efficiently. Her role involves managing teams and implementing strategies to improve service quality. Aisha's experience in this position contributes to her extensive background in customer service leadership.
Previous Experience at Evolent Health
Before joining Insight Global, Aisha Morgan worked at Evolent Health as a Senior Manager of Customer Service from 2017 to 2019. During her tenure in the Greater Chicago Area, she focused on enhancing customer service processes and improving overall client satisfaction. Her leadership in this role helped streamline operations and foster a customer-centric culture.
Career Background in Customer Service
Aisha Morgan has over a decade of experience in customer service leadership roles across various industries. Her career includes significant positions such as Director of Member Services at Family Health Network from 2007 to 2016 and Director of Scheduling at Schweiger Dermatology Group from 2016 to 2018. This diverse background has equipped her with the skills necessary to manage complex service delivery operations.
Educational Background
Aisha Morgan studied at Truman Community College, where she earned an Associate of Arts (AA) degree in Business from 1996 to 1999. This educational foundation has contributed to her understanding of business operations and customer service management, supporting her career advancement in various leadership roles.
Expertise in Service Delivery Operations
Aisha Morgan possesses extensive expertise in managing service delivery operations within large-scale corporate environments. Her proven track record includes enhancing customer satisfaction through strategic service delivery improvements. Aisha's focus on operational efficiency and client engagement has been a hallmark of her career.