Alan Carroll
About Alan Carroll
Alan Carroll is a Field Technician at Insight Global, where he has worked since 2015. He has a background in Zoology with a Ph.D. and has held various positions in technology and biology, including Service Manager at Absolute Mac and General Manager at Intuitive Computers, Inc.
Work at Insight Global
Alan Carroll has been employed at Insight Global as a Field Technician since 2015. He works at the Goddard Space Flight Center in Greenbelt, MD. In this role, he assists in testing software upgrades to ensure quality and functionality before they are distributed. His responsibilities include installing Windows 10 on Macintosh computers, which highlights his expertise in cross-platform software installations. Additionally, he regularly updates the ticketing system to document and track the resolution of technical issues, showcasing his strong organizational skills.
Previous Experience at Absolute Mac
Before joining Insight Global, Alan Carroll worked at Absolute Mac as a Service Manager from 2011 to 2015. During his four years in this position, he managed service operations and contributed to customer support initiatives. His experience in this role helped him develop skills that are applicable to his current position in technical support.
Career Background at Intuitive Computers, Inc.
Alan Carroll served as the General Manager at Intuitive Computers, Inc., doing business as MacUpgrades, from 1998 to 2011. Over the course of 13 years, he oversaw operations and management, gaining valuable experience in the technology sector. His role involved managing staff and ensuring customer satisfaction, which laid the groundwork for his future positions.
Educational Background in Zoology
Alan Carroll studied Zoology at the University of Michigan, where he earned a Bachelor of Science degree. He furthered his education at Michigan State University, achieving a Ph.D. in Zoology. Additionally, he attended Montgomery College in Maryland from 2001 to 2005. His academic background provides a strong foundation for his analytical skills and problem-solving abilities.
Experience as a Biologist at National Cancer Institute
Alan Carroll worked as a Biologist at the National Cancer Institute from 1987 to 1989. This two-year experience allowed him to engage in scientific research and contribute to projects within the field of biology. His time at the institute contributed to his understanding of scientific principles and methodologies.