Michael Magee
About Michael Magee
Michael Magee is a CarMax Support Analyst with extensive experience in IT support and analysis, having worked for various organizations in the Richmond, Virginia area. His career includes roles at Capital One, TEKsystems, and the Virginia Department of Health Professions, among others.
Current Role at Insight Global
Michael Magee serves as a CarMax Support Analyst at Insight Global, a position he has held since 2020. In this role, he provides and coordinates warranty and non-warranty technical assistance for hardware and software, collaborating with third-party vendors. His responsibilities include maintaining and updating helpdesk tickets, managing move-add-change requests, and generating daily reports. He also assists with the implementation of tactical projects and software releases, utilizing predefined project methodologies.
Previous Experience at Capital One
Prior to his current role, Michael Magee worked at Capital One as a Principal Associate SiteIT from 2013 to 2019. During his six years in this position, he was based in the Richmond, Virginia area. His experience at Capital One contributed to his expertise in technical support and site management.
Career History in Richmond, Virginia
Michael Magee has a diverse career history in the Richmond, Virginia area. He has held various positions, including End User Services Specialist at TEKsystems for four months in 2020, Information Analyst at the Virginia Department of Health Professions from 2007 to 2008, and Technical Analyst at Swedish Match from 2008 to 2009. He also worked as a Technology Specialist at HCA for five months in 2012 and as a LAN Administrator at Dominion Virginia Power for five months in 2013.
Educational Background and Certifications
Michael Magee studied at Virginia Commonwealth University for 27 years, from 1985 to 2012. He also completed the MCSE Program Certification at Professional Resource Management from 1997 to 1998. These educational experiences have equipped him with the necessary skills and knowledge for his roles in technical support and analysis.
Technical Skills and Responsibilities
In his various roles, Michael Magee has developed a strong skill set in technical support and project implementation. He is responsible for maintaining helpdesk tickets and managing requests related to hardware and software. His role often involves coordinating with third-party vendors to ensure effective technical assistance. Additionally, he assists in implementing software releases and tactical projects, demonstrating his ability to work within structured project methodologies.