Wayne Howell
About Wayne Howell
Wayne Howell is a Help Desk Technician with extensive experience in IT support and consulting. He has worked for various companies in the San Francisco Bay Area, including Insight Global and Howell Technologies, and possesses a strong focus on user uptime and troubleshooting.
Current Role at Insight Global
Wayne Howell has been employed as a Help Desk Technician at Insight Global since 2013. His role involves providing technical support and troubleshooting services to ensure user satisfaction and operational efficiency. Howell's focus on user uptime contributes to minimal disruptions in service, which is critical in a fast-paced work environment.
Previous Experience in IT Support
Prior to his current position, Howell worked in various IT support roles. He served as a Desktop Support Technician at Fitbit for one month in 2014 and at RichRelevance for one year from 2012 to 2013. He also held a position as a Tech Ops Consultant at Clinkle for two months in 2014 and at IGN Entertainment for two months in 2015. These roles provided him with extensive experience in troubleshooting and problem-solving.
Education and Training Background
Wayne Howell studied at Monticello High School, where he earned a High School Diploma with a focus on Computer and Information Sciences and Support Services from 1995 to 1999. He furthered his education at John A. Logan College, studying Business from 1999 to 2001, although he did not achieve a degree. This educational background laid the foundation for his career in information technology.
Technical Skills and Specializations
Howell possesses a range of technical skills relevant to his roles in IT support. He specializes in troubleshooting Adobe CS Suite applications and has expertise in mobile device management across Android, iOS, and Blackberry platforms. Additionally, he is skilled in setting up networking infrastructure and VPNs for seasonal or satellite offices, as well as automating essential patches and software updates.
Consulting Experience at Howell Technologies
Since 2017, Wayne Howell has also been working as an Information Technology Consultant at Howell Technologies. In this role, he utilizes his extensive IT knowledge to assist clients with various technology-related challenges. His experience includes supporting printers in production environments and using ticketing systems to ensure excellent documentation and user support.