Samantha Rodrigues
About Samantha Rodrigues
Samantha Rodrigues is a Senior Case Manager at Insmed Incorporated, where she has worked since 2019. She has extensive experience in healthcare operations management and team leadership, having held various roles at TMS Health and LogistiCare prior to her current position.
Work at Insmed
Samantha Rodrigues has been employed at Insmed Incorporated as a Senior Case Manager since 2019. In this role, she focuses on managing cases related to rare diseases, utilizing her specialized knowledge to address complex patient needs. Her responsibilities include coordinating patient support and ensuring effective communication between healthcare providers and patients. This position allows her to leverage her extensive experience in operations management and team leadership to enhance service delivery and patient outcomes.
Previous Experience at TMS Health
Before joining Insmed, Samantha Rodrigues worked at TMS Health, a Xerox Company, as a Senior Reimbursement Patient Support Specialist from 2015 to 2016. During her tenure in Somerset, NJ, she was responsible for assisting patients with reimbursement processes, ensuring they received the necessary support for their healthcare needs. This role contributed to her understanding of patient support systems and reimbursement strategies in the healthcare industry.
Career at LogistiCare
Samantha Rodrigues held multiple positions at LogistiCare between 2010 and 2019, showcasing her growth within the organization. She started as a Call Center Supervisor from 2010 to 2015, then advanced to Training Manager in 2016, and later became the Contact Center Manager from 2017 to 2019. In these roles, she developed skills in coaching and operations management, which are essential for optimizing processes and improving service delivery in healthcare settings.
Education and Expertise
Samantha Rodrigues studied at Lincoln Technical Institute in New Jersey, where she achieved a certification in Massage Therapy/Therapeutic Massage from 2007 to 2008. This educational background provided her with foundational skills in patient care and therapeutic practices. Additionally, her expertise in managing rare disease cases highlights her specialized knowledge in addressing complex patient needs, which is critical in her current role.
Skills in Coaching and Team Leadership
Samantha Rodrigues possesses strong skills in coaching, which involve training and developing team members to enhance their performance. Her ability to build and lead teams effectively has contributed to improved customer satisfaction and service outcomes throughout her career. These skills are particularly valuable in her current role at Insmed, where effective team management is essential for delivering high-quality patient support.