Bill Donovan Cptm
About Bill Donovan Cptm
Bill Donovan is the New Franchisee Learning Manager for Dunkin' at Inspire Brands, where he has worked since 2020. He has over thirty years of experience in learning and development, particularly in the franchise sector, and previously held various roles at Dunkin' Brands.
Current Role at Inspire Brands
Bill Donovan serves as the New Franchisee Learning Manager for Dunkin' at Inspire Brands. He has held this position since 2020, focusing on the development and training of new franchisees. His role involves creating effective learning programs that facilitate the onboarding process for franchisees, ensuring they are well-equipped to operate their businesses successfully. He is based in Boston, Massachusetts.
Previous Experience at Dunkin' Brands
Prior to his current role, Bill Donovan worked at Dunkin' Brands for a total of 14 years. He served as the IT Training Manager from 2004 to 2008, where he was responsible for training initiatives related to information technology. Following that, he held the position of IT Change and Learning Manager from 2008 to 2018, focusing on managing IT-related changes and training programs.
Education and Qualifications
Bill Donovan earned a Bachelor of Science degree in Education/Management from Boston State College, where he studied from 1977 to 1981. He also attended Northeastern University for two years, focusing on Business. Earlier, he completed his College Prep studies at North Quincy High School from 1971 to 1975. His educational background supports his expertise in training and development.
Consulting Experience
Before his tenure at Dunkin' Brands, Bill Donovan worked as a Senior Consultant at Coopers & Lybrand from 1988 to 1994. In this role, he leveraged his skills in business and technology to provide consulting services, contributing to various projects and initiatives within the firm.
Teaching Experience
Bill Donovan has experience in academia, having served as an Adjunct Instructor at the University of Massachusetts from 1994 to 1996. This role involved teaching courses related to his areas of expertise, further enhancing his skills in communication and education.