Stephen Hudson
About Stephen Hudson
Stephen Hudson serves as the Director of Franchise Operations at Dunkin’, where he has worked since 2020. He has extensive experience in the fast-food industry, having held various roles at McDonald's and The Wendy's Company prior to his current position.
Current Role at Dunkin'
Stephen Hudson serves as the Director of Franchise Operations at Dunkin’, a position he has held since 2020. He operates in the Greater New York City Area and oversees a team of eight Business Consultants. Together, they support 80 franchisees managing a total of 770 Dunkin' restaurants across New York City and Long Island. His role involves collaborating with various teams, including Real Estate and Construction, to develop new locations and remodel existing ones.
Previous Experience in Franchise Operations
Before joining Dunkin’, Stephen Hudson accumulated extensive experience in the fast-food industry. He worked at McDonald's Corporation in various roles, including McOpCo Operations Manager and Field Service Manager, from 2002 to 2015. His tenure at McDonald's included responsibilities in training and operations, which provided him with a solid foundation in franchise management. Additionally, he served as a District Manager at The Wendy's Company for 16 years.
Consulting Experience
Stephen Hudson has consulting experience from his time at Eye Level Learning, where he worked as a Consultant from 2018 to 2019. He later took on the role of Training Team Lead at the same organization for 10 months. His consulting background has contributed to his expertise in training and operational efficiency within franchise environments.
Educational Background
Stephen Hudson studied at Rutgers University - Newark, where he earned a Bachelor of Arts (BA) in Economics from 2010 to 2013. His academic background in economics has likely informed his approach to franchise operations and management, providing him with analytical skills applicable to his professional roles.
Collaboration and Training Initiatives
In his current role at Dunkin’, Stephen Hudson partners with the Learning & Deployment team to enhance training programs and improve the overall people experience. His collaborative efforts focus on ensuring that franchisees and their teams receive effective training to maintain operational standards and customer satisfaction.