James Bent
About James Bent
James Bent is an IT Support Specialist with a diverse skill set in imaging and data preservation. He has worked in various roles across multiple companies, including Integral Molecular and General Dynamics Information Technology, and holds a Bachelor's Degree in Digital Forensics from Chestnut Hill College.
Work at Integral Molecular
James Bent has been employed as an IT Support Specialist at Integral Molecular since 2022. His role involves providing technical support and assistance to ensure smooth IT operations within the organization. He utilizes his experience in imaging and preserving data on hard drives to enhance the efficiency of IT services. His position requires effective communication skills to assist non-technical users with their IT needs.
Previous IT Support Experience
Before joining Integral Molecular, James Bent worked in various IT support roles. He served as a Service Desk Technician at CTI Foods from 2020 to 2021, where he addressed technical issues for users. Prior to that, he was a System Support Specialist at General Dynamics Information Technology from 2018 to 2020. His experience also includes a position as a Computer Installation Technician at Penn Tech Deployments, Inc. from 2017 to 2018.
Education and Expertise
James Bent earned a Bachelor's Degree in Digital Forensics from Chestnut Hill College, where he studied from 2013 to 2015. He also completed a General Studies program at Harrisburg Area Community College from 2011 to 2013. His educational background provides him with a solid foundation in IT principles and practices, contributing to his effectiveness in support roles.
Background in IT Support
James Bent's career in IT support began with his role as a Digital Forensics Intern at T-Mobile in 2015. He gained valuable experience in this position, which paved the way for his subsequent roles in the IT field. His work history includes a six-year tenure at Wegmans Food Markets as Maintenance, where he developed a strong understanding of technical systems and user support.
Communication Skills in IT Support
James Bent possesses strong communication skills that enable him to effectively interact with non-technical end users. He is adept at gathering relevant information to troubleshoot issues and providing clear instructions on new computer systems. This ability enhances user experience and ensures that technical support is accessible to all staff members.