Evelyn Canales Guzman
About Evelyn Canales Guzman
Evelyn Canales Guzman is a Help Desk Technician at Valiant Integrated Services and an Information Technology Specialist with the US Army. With extensive experience in IT project management and technical support, she has developed skills in data analysis, root-cause analysis, and cyber risk assessments.
Work at Valiant Integrated Services
Evelyn Canales Guzman has been employed at Valiant Integrated Services as a Help Desk Technician since 2021. In this role, she provides technical support and troubleshooting services to ensure efficient operation of IT systems. Her responsibilities include addressing user inquiries, resolving technical issues, and maintaining system functionality. With three years of experience in this position, she has developed skills in customer service and technical problem-solving.
Experience with the US Army
Evelyn Canales Guzman has served as a 25B Information Technology Specialist in the US Army since 2016. Over her eight years of service, she has gained extensive experience in managing IT project scopes, including migration, testing, and integration operations for various technologies. Her role involves ensuring the effective deployment and maintenance of IT systems within military operations.
Previous Role at POWTEC, LLC
Before her current positions, Evelyn Canales Guzman worked at POWTEC, LLC as a Senior Help Desk Technician from 2018 to 2021. In this capacity, she provided advanced technical support and managed help desk operations. Her experience in this role contributed to her proficiency in resolving complex technical issues and enhancing user satisfaction.
Educational Background
Evelyn Canales Guzman completed her high school education at Fairmont Heights High School, where she earned her High School Diploma from 2012 to 2016. This foundational education provided her with essential skills and knowledge that have supported her career in information technology.
Technical Skills and Expertise
Evelyn Canales Guzman possesses extensive knowledge in conducting root-cause analysis, security policy formulation, and cyber risk assessments. She has demonstrated the ability to gather and analyze data to identify system and network requirements. Her technical expertise encompasses a wide range of technologies, including hardware, software, and communication systems.