Kyle Mc Conville
About Kyle Mc Conville
Kyle McConville serves as the Customer Engagement Manager at IntegriChain, where he has worked since 2022. With extensive experience in customer success and a background in SaaS and clinical trials software, he has developed strategies to enhance customer engagement and retention.
Work at IntegriChain
Kyle Mc Conville has served as the Customer Engagement Manager at IntegriChain since 2022. In this role, he has pioneered a unified support model that enhances customer engagement and support processes. He leads the development of action plans aimed at addressing customer churn concerns, showcasing his proactive approach to customer retention. Additionally, he provides subject matter expertise in pharmaceutical trade and channel management to both internal teams and external customers.
Previous Experience in Customer Success
Prior to his current position, Mc Conville worked as a Customer Success Manager at Pinnacle 21 from 2021 to 2022. His earlier roles include a Data Operations Associate at DrugDev from 2015 to 2017, and a Project Manager for eCOA at YPrime from 2019 to 2021. He also held positions as a Grant Payment Coordinator and Study Operations Lead at DrugDev, contributing to his extensive experience in customer engagement and operational management.
Education and Expertise
Kyle Mc Conville earned a Bachelor of Arts in Economics from Villanova University, where he studied from 2007 to 2013. His educational background has equipped him with a strong foundation in analytical and economic principles. He has developed subject matter expertise in software as a service (SaaS) and clinical trials software, which he leverages to improve customer success strategies.
Background and Personal Journey
Kyle Mc Conville has a personal connection to clinical trials, having overcome a rare disease as a wheelchair-bound adolescent through participation in a clinical trial. This experience has informed his professional perspective and has been a topic of discussion during his conference speaking engagements. His journey reflects a deep understanding of the importance of clinical research and patient engagement.