Richa Pahuja
About Richa Pahuja
Richa Pahuja is the Director of Account Management and Customer Success at IntegriChain, where she has worked since 2022. She has extensive experience in account management and customer success across various sectors, particularly in healthcare and health-tech, and has held positions at notable companies such as GlaxoSmithKline and ZS.
Current Role at IntegriChain
Richa Pahuja serves as the Director of Account Management and Customer Success at IntegriChain. She has held this position since 2022 and operates in a hybrid work environment. In her role, she is responsible for overseeing client relationships and ensuring customer satisfaction, leveraging her extensive experience in account management.
Previous Experience at IntegriChain
Prior to her current role, Richa worked at IntegriChain as a Senior Manager in Account Management and Customer Success from 2021 to 2022. During her tenure, she contributed to the development of strategies aimed at enhancing client engagement and success, building on her background in customer-focused roles.
Educational Background
Richa Pahuja holds a Master of Business Administration with a focus on Strategy and Marketing from Delhi University, which she completed from 2007 to 2009. She also earned a Master of Science in Project Management from Penn State Harrisburg between 2018 and 2020. Additionally, she obtained a Bachelor of Science in Economics from Delhi University from 2004 to 2007.
Professional Experience in Market Research and Consulting
Richa has a diverse professional background that includes roles at GlaxoSmithKline as a Market Research Analyst from 2008 to 2010, and at ZS as an Associate Consultant from 2010 to 2012. She also worked as a Managing Consultant at NorthEast BioLab from 2019 to 2021, where she led customer success initiatives and provided strategic insights.
International Project Management Experience
Richa Pahuja has led cross-functional projects across multiple countries, including the U.S., Singapore, and India. This experience highlights her capability in managing international teams and projects, showcasing her adaptability and understanding of diverse market dynamics.