Daniel Bonsu
About Daniel Bonsu
Daniel Bonsu is a Technical Support Analyst with a background in IT Management for Business, focusing on Big Data and Data Analytics. He has worked in various roles, including Business Data Analyst and Sales Advisor, and has been with Intelematics since 2020.
Work at Intelematics
Daniel Bonsu has been employed at Intelematics as a Technical Support Analyst since 2020. In this role, he is responsible for providing technical assistance and support to clients, ensuring that their needs are met efficiently. His experience in this position has contributed to his understanding of technical issues and customer service dynamics within the technology sector.
Previous Experience in Technical Support
Before joining Intelematics, Daniel worked as a Service Analyst for a brief period in 2018. This role provided him with foundational experience in technical support, allowing him to develop skills in troubleshooting and customer interaction. Additionally, he served as a Business Data Analyst from 2017 to 2018 in Brentford, where he gained insights into data management and analysis.
Education and Expertise
Daniel is currently in his final year of an IT Management for Business course, with a focus on Big Data and Data Analytics. He studied at Coventry University, where he earned a Bachelor of Science degree in Business Information Technology from 2015 to 2019. His academic background equips him with the knowledge necessary to navigate the complexities of data analytics and technology management.
Background in Retail
Prior to his technical roles, Daniel worked as a Sales Advisor at schuh from 2016 to 2020. This four-year experience in retail helped him develop strong customer service skills and an understanding of sales processes. His background in retail complements his technical expertise, providing him with a well-rounded skill set.
Interest in Big Data and Data Analytics
Daniel has a keen interest in exploring opportunities within the Big Data space, particularly in Data Analytics. His academic pursuits and professional experiences reflect his commitment to understanding and leveraging data for business insights. This interest positions him well for future roles in data-driven environments.