Douglas Bostock
About Douglas Bostock
Douglas Bostock is an Information Technology Help Desk professional with experience in customer service and technical support. He has worked at Trowbridge & Trowbridge, LLC and currently serves at IntelliBridge while pursuing a Web Developer Specialist Certificate at Austin Community College.
Work at IntelliBridge
Douglas Bostock has been employed at IntelliBridge as an Information Technology Help Desk professional since 2021. He continues to work in this role in the Austin, Texas area. His responsibilities include providing technical support and assistance to users, ensuring efficient operation of IT services.
Previous Experience at Trowbridge & Trowbridge, LLC
Prior to his current position, Douglas Bostock worked at Trowbridge & Trowbridge, LLC as an Information Technology Help Desk representative from 2015 to 2021. During his six years at the company, he developed skills in troubleshooting and resolving IT issues, contributing to the overall efficiency of the help desk operations.
Customer Service Background
Douglas Bostock has a background in customer service, having worked as a Customer Service Representative at Allergan from 2012 to 2014 and at Sutherland Global Services from 2011 to 2012. This experience provided him with strong communication skills and the ability to assist clients effectively.
Education and Expertise
Douglas Bostock is currently studying at Austin Community College, focusing on Web Developer Specialist in Computer Information Technology. He is working towards achieving a certificate in this field, which he expects to complete in 2023. This educational pursuit complements his practical experience in IT support.
Help Desk Experience
Douglas Bostock has accumulated approximately three years of experience working in a general Help Desk environment. He has also supported software as a service for about five years, equipping him with a solid foundation in IT support and customer service.